Deposits, Rescheduling/Cancellations & Refund Policy


We do not refund for change of mind, if you found it cheaper else where, decided you simply don’t like it or have no use for it!


  • We require at least 48 hours' notice to reschedule your appointment. If done so after this you will be required to pay a $50 rescheduling fee and/or forfeit your $50 non-refundable deposit. 

  • Treatments/services are not transferable to other individuals or clinics

  • We require at least 48 hours’ notice to be given for any appointment cancellation

  • There is a $50 non-refundable deposit payable (per client) on all appointments. The deposit (per client) is non-refundable in the event of a cancellation, with the balance being payable no later than 48 hours prior to the appointment.

  • In the event of any appointment cancellations within 48 hours (or less) of a booking, all payments (including any deposits and any subsequent payments) made shall be non-refundable.

  • In the case of pre-paid treatments, the full cost of treatment will be forfeited

  • Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded.We don’t refund for change of mind.

  • Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

  • In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments.You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.

Any bookings that are unable to go ahead due to COVID-19 government-enforced cancellations or closures will be given a credit note with no expiry date.  


If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.

Pre-pays have a 12 month expiry date (less than 10 treatments) or an 18 month expiry date (10 or more treatments).

48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.

You agree to these terms by purchasing pre-paid treatments.